COVID-19 Statement

Return / Refund Policy

Please be advised that as of June 28, 2020, returns on orders place with a credit / debit card will incur a 3% restocking fee (4% if outside the United States).  This is due to the leading credit card processors (such as Stripe, Paypal, etc.) no longer refunding their transaction fees to merchants on returns.

Our return policy lasts 7 days from the day you receive your item(s). If 7 days have gone by since you have received your item(s), unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging (if applicable).

The following items are not eligible for return:

Gift Cards
Downloadable Software Products
CDs & DVDs that have been opened.

To initiate your return, please reference your order number when contacting us.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment usually within 3 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@irishflutestore.com.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@irishflutestore.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

If you have been approved for a return, please mail to:

The Irish Flute Store
922 8th Ave.
Greeley, Colorado 80631
USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.